Shipping & Delivery
Shipping & Delivery
Everything you need to know about your order
📦 Production Time
5-7 business days from order placement
Each item is custom-made to your specifications, ensuring quality and attention to detail.
💸 Shipping Cost
$12 AUD flat rate Australia-wide
No matter where you are in Australia, shipping is always $12 AUD.
🗺️ Delivery Area
Australia-wide delivery available
We ship to all Australian postcodes. International shipping not currently available.
📬 Order Tracking
Tracking information provided via email
Once your order ships, you'll receive an email with tracking details.
How It Works
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Place Your Order
Select your collection (Bare Bubble Letters or Coloured Collection with Signature Shine), customise your letters/name, choose your size and colour, and add to cart. -
Checkout
Complete your purchase using PayPal, Square, or direct card payment. Your order will be confirmed via email. -
Production
Your custom order is 3D-printed and prepared. This typically takes 5-7 business days. For Coloured Collection orders, items are hand-painted and finished with our Signature Shine. -
Shipping
Once production is complete, your order is carefully packaged and shipped. You'll receive a tracking number via email. -
Delivery
Your package arrives at your door! We take care to ensure your items arrive safely and in perfect condition.
Frequently Asked Questions
Can I expedite my order?
Standard production time is 5-7 business days. For urgent requests, please contact us at madebymumcoau@outlook.com to discuss options.
What if my order arrives damaged?
We package all orders carefully to prevent damage. If your items arrive damaged, please contact us immediately with photos and we'll work with you to resolve the issue.
Do you ship internationally?
Currently, we only ship Australia-wide. For international inquiries, please contact us at madebymumcoau@outlook.com.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this to track your package with the courier.
What's the best way to care for my items?
Our items are made from durable eco-friendly PLA. For Bare Bubble Letters, you can paint or display them as-is. For Coloured Collection items, dust gently with a soft cloth. Keep away from direct heat sources.
Need Help?
If you have any questions about shipping, delivery, or your order, please don't hesitate to contact us at madebymumcoau@outlook.com